Frequently Asked Questions
How do we respond quickly to your alarm activation?
We have locally based, fully trained, response teams based at multiple locations across London and the Home Counties to ensure fast response to your property, and to counter the unpredictable nature of alarm activations and traffic congestion.
How long is the contract?
Our normal period of contract is for twelve months, however we are more than happy to provide you with a contract for just a fortnight for holiday cover if needs be, or any number of months or even a fixed term for multiple years please email us for details.
How much does the keyholding service cost?
Our annual charge is less than a £1.00 day, Click here now to get your instant quote. We also offer a discount for charitable organisations and NHS property, Call us for more details.
How does my alarm company know that we have appointed City Keyholding?
Once we have completed the survey and agreed the start date we will ask you to send an email to your alarm company, and instruct them, as from the time and date agreed, we have become your primary Keyholder.
Can we arrange emergency repairs if damage has been done to our property?
Yes, we maintain a list of suitably experienced organisations or if you wish, we will contact the company or tradesman of your choice, we will ask you for your preference when we conduct the survey.
Do you routinely contact our staff outside of office hours?
In most cases our people will not know what they are going to find at your property until they open the front door, the majority of alarm activations we attend, are non critical and easily resolved without any need for client contact, although on rare occasions we do encounter a problem where immediate client contact is necessary. When we do have to call someone in the middle of the night, we will make sure we present a detailed summary of the problem and our people will act on your instructions.
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