How Keyholding works 2018-10-22T13:37:42+00:00

How Keyholding works

  • We pay you an initial visit, carry out a brief survey, collect a set of keys and then compile a set of instructions on how to get into the property and how to operate the alarm system

  • When your alarm activates, your alarm company calls us

  • We dispatch the nearest Response Officer with your keys

  • If it’s safe, we enter your property and assess the situation

  • We investigate, locate the cause and if possible rectify the problem

  • If a major incident has occurred, we will notify the police, contact your emergency contacts to let them know and manage any boarding up requirement

  • When everything is secure, we will set the alarm and lock up

  • You’ll get a detailed report emailed to you the next working day


Always here to answer your questions…

What is Keyholding?

It’s simple, we hold a set of keys for you and respond quickly whenever you need us.

It’s really not complicated, but if you need something beyond our standard service offering, we can go a step further and provide you with a bespoke and flexible solution that meets your needs.

Click here to let us know what you have in mind…

Areas we cover

We’re expanding fast.  We currently cover London and the surrounding Home Counties, but we’re constantly opening up in new areas.

Click here to let us know where you are and we will let you know if we cover your area…

Activating your service in just 5 steps

Your Keyholding service can be live within a few hours of completing these 5 simple steps:

  • Read and sign the contract and direct debit form and email us a copy

  • Obtain and test one set of keys, access and alarm fobs

  • Book a time for our surveyor to visit – mid morning is usually the best time for a survey – we can normally have the service live for you by 5pm on the same day

  • Meet with our surveyor who will talk you through the process, answer any questions you might have and collect the keys

  • Send written instruction to your alarm company instructing them that we have become your primary Keyholder

Frequently asked questions

How do we respond quickly to your alarm activation?

We have fully trained response teams based at multiple locations across London and the Home Counties to ensure fast response to your property.  This approach allows us to counter the unpredictable volume and nature of alarm activations and traffic congestion.

How long is the contract?

Our standard contract is for twelve months.

How much does the keyholding service cost?

Our annual charge is less than a £1 a day.  We also offer a discount for Charities and NHS property.

How does my alarm company know that we have appointed City Keyholding?

Once we have completed the survey and agreed the start date, we will ask you to send an email to your alarm company instructing them that we have become your primary Keyholder.

Can we arrange emergency repairs if damage has been done to our property?

Yes, we maintain a list of suitably experienced organisations, or if you wish, we will contact the company or tradesman of your choice.  We will ask you for your preference when we conduct the survey.

Do you routinely contact our staff outside of office hours?

In most cases, our team will not know what they are going to encounter at your property until they open the front door.  The majority of alarm activations are non critical and easily resolved without any need for client contact.  There are rare occasions when we do encounter a problem where immediate client contact is necessary. When we do have to call someone in the middle of the night, we will make sure we present a detailed summary of the problem and our team will act on your instructions.

Still got a question…

Contact us

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